Terms & conditions

Terms & conditions

Effective date: 04 January 2026
Last updated: 04 January 2026

These Terms & Conditions apply to the use of this website and to labour-only subcontract works provided by KM Crafted Interiors (“we”, “us”, “our”) for commercial clients (“you”, “Client”), unless otherwise agreed in writing.

1. About us

KM Crafted Interiors
SO16, Southampton (UK)
Email: info@kmcraftedinteriors.co.uk
Phone: +44 7453 525300

2. Website use (general)

  • Website content is provided for general information only and does not form a binding offer.
  • You must not misuse the website, attempt unauthorised access, or introduce malware.
  • We may update or withdraw website content without notice.

3. Our role: labour-only subcontractor

Unless explicitly agreed otherwise in writing, our engagement is labour-only. This means:

  • We supply labour and basic hand tools required to perform the agreed works (as reasonable for the trade).
  • Materials, design, specification, setting-out information, and overall coordination typically remain the responsibility of the Main Contractor / Client.
  • Any wider product/system warranties (e.g., manufacturer warranties) remain with manufacturers and/or the Main Contractor as contract administrator.

If you require labour + materials, management, design input, or procurement, this must be agreed in writing and priced separately.

4. Contract documents and order of precedence

Our works are undertaken only where there is a clear written instruction such as:

  • Purchase Order (PO), subcontract order, work package, or written instruction/email confirmation.

If there is any conflict between documents, the order of precedence is:

  1. Your PO / Subcontract Order (as issued)
  2. Agreed written clarifications/variations
  3. These Terms & Conditions (only where not overridden by the above)

5. Scope of works and instructions

  • We will carry out works only within the scope described in the agreed instruction/PO and in accordance with site drawings/specifications issued to us.
  • We are not responsible for errors, omissions, or inconsistencies in drawings/specification provided by others.
  • Where instructions are unclear, we may request clarification. If work proceeds on the basis of your instruction, responsibility for instruction content remains with you.

6. Programme, access and site conditions

  • Programme dates are subject to site readiness, access, inductions, permits, and coordination with other trades.
  • You will provide (or arrange) reasonable access to the work area, adequate lighting, safe working conditions, welfare facilities, and any permits required (unless agreed otherwise).
  • Delays caused by factors outside our control (e.g., late access, incomplete preceding trades, design changes, late information, client delays, permit issues) may entitle us to additional time and/or cost, and/or rescheduling.

7. Health & Safety and compliance

  • We will follow your site rules, RAMS, inductions, and permit systems (as applicable).
  • You remain responsible for overall site management and coordination as Principal Contractor (where applicable).
  • We reserve the right to stop work where conditions are unsafe or where correct information/permits are not in place.

8. Materials, plant and storage

Unless agreed otherwise in writing:

  • Materials are free-issued by the Client/Main Contractor.
  • Any special plant, access equipment, hoists, towers, MEWPs, or lifting arrangements required for the works are provided by you.
  • You provide suitable storage/secure areas if materials or tools must be left on site (where applicable).

We are not liable for defects arising from free-issued materials, incorrect storage, or poor-quality products supplied by others.

9. Quality, defects and “warranty”

Because our role is labour-only:

  • Our responsibility is limited to workmanship and carrying out tasks as instructed and in line with the specification provided.
  • We do not provide product warranties, system performance warranties, or design guarantees (these normally sit with manufacturers and/or the Main Contractor).
  • If a workmanship issue is confirmed and attributable to us, we will attend to rectify within a reasonable time, subject to site access and programme.

We are not responsible for defects caused by:

  • design/spec errors, incorrect setting-out information, or late changes
  • substrate/structure issues, movement, damp/water ingress
  • interference or modifications by others
  • damage after our completion (following handover to the site team)

10. Variations (dayworks / changes)

Any change to scope, method, access, out-of-hours work, or programme requirements may be treated as a variation.

  • Variations should be confirmed in writing before work proceeds wherever practical.
  • Dayworks are supported by signed daywork sheets/timesheets and will be valued at agreed rates or reasonable rates if not pre-agreed.

11. Timesheets, records and sign-off

  • You (or your authorised site representative) will sign timesheets/daywork sheets/records as accurate.
  • If sign-off is withheld unreasonably, we may rely on contemporaneous records (site diaries, photos, emails, access logs).

12. Pricing and payment

Unless stated otherwise in the PO/subcontract order:

  • We invoice in line with agreed valuation periods or weekly/bi-weekly timesheet cycles (as applicable).
  • Payment terms are as agreed in writing (e.g., 7/14/21 days).
  • Late payment may result in suspension of attendance until accounts are brought up to date.

If CIS applies, you will process CIS in accordance with UK requirements and provide remittance advice.

13. Suspension / termination

We may suspend work (and/or demobilise) where:

  • payments are overdue,
  • site conditions are unsafe,
  • instructions or permits are not in place,
  • access is restricted, or
  • the scope changes materially without agreement.

Demobilisation/remobilisation may be chargeable where caused by client-side issues.

14. Insurance and liability

We will maintain appropriate insurance for our business (as applicable to our activities).
Nothing in these Terms limits liability where unlawful to do so (e.g., death/personal injury caused by negligence).

Subject to that:

  • We are not liable for indirect or consequential losses (e.g., loss of profit, loss of business, delay damages) unless expressly agreed in writing.
  • Our total liability for the relevant instruction/PO is limited to the value of our labour charges under that instruction/PO, to the maximum extent permitted by law.

15. Intellectual property and confidentiality

  • We may take site photos for progress/quality records. Any publication/marketing use will be subject to your permission and site rules.
  • We will not knowingly share your confidential project information outside what is necessary to perform the works.

16. Complaints / issues

Any concerns should be raised promptly with our site lead or by email to info@kmcraftedinteriors.co.uk, so they can be addressed without delay.

17. Governing law

These Terms are governed by the laws of England and Wales and the courts of England and Wales have exclusive jurisdiction.

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