Privacy

Effective date: 04 January 2026
Last updated: 04 January 2026

This Privacy Notice explains how KM Crafted Interiors (“we”, “us”, “our”) collects and uses personal data when you visit our website, contact us, request a quote, or engage our services.

1. Who we are

Data Controller: KM Crafted Interiors
Service area: SO16, Southampton (UK) and surrounding areas (up to approx. 50 miles)
Email (privacy enquiries): info@kmcraftedinteriors.co.uk
Phone: +44 7453 525300
Website: kmcraftedinteriors.co.uk

2. Personal data we collect

A) Data you provide

  • Name, email address, phone number
  • Postcode / area (and address if needed for quoting or delivery of services)
  • Enquiry and project details (scope, measurements, timelines, budget range, site notes)
  • Communication records (emails, messages, call notes)
  • Customer/project documents (quotes, variations, invoices, snagging lists)

B) Data collected automatically (website)

  • IP address, browser/device information, pages visited, approximate location (city/region), referral source
  • Cookie preferences and website usage data (see Cookies section)

C) Data from third parties

  • Referrals (e.g., from contractors or project contacts) where shared legitimately
  • Publicly available business contact details (where relevant and lawful)

3. How we use your data

We use personal data to:

  • Reply to enquiries and provide quotes
  • Plan, deliver, and manage projects (including site coordination)
  • Communicate about programme, changes, and handover
  • Keep business records (accounting, tax, insurance, compliance)
  • Improve website performance and security
  • Send marketing updates only where lawful (consent or legitimate interest as appropriate)

4. Lawful bases (UK GDPR)

We process personal data under:

  • Contract / pre-contract steps (quotes, delivery of services)
  • Legal obligation (tax/accounting requirements)
  • Legitimate interests (running our business, responding to enquiries, preventing fraud, improving services)
  • Consent (non-essential cookies; certain marketing where required)

5. Cookies and similar technologies

Cookies are small text files stored on your device. We may use:

  • Strictly necessary cookies (site functionality, security)
  • Analytics cookies (to understand usage and improve performance) – only if you accept them
  • Marketing cookies (if used) – only if you accept them

You can manage cookies via:

  • our cookie banner/settings (if enabled), and/or
  • your browser settings (block/delete cookies)

If you block necessary cookies, parts of the site may not work properly.

Tools we may use (only if enabled on the site):
Google Analytics/Tag Manager, Search Console, spam protection (e.g., reCAPTCHA), embedded maps, social media links.

6. Who we share data with

We may share personal data with trusted providers only when necessary, such as:

  • website hosting/maintenance/security providers
  • email/phone/IT providers
  • invoicing/accounting tools
  • insurers and professional advisers
  • subcontractors/suppliers strictly to deliver your job (minimum necessary data)
  • authorities/regulators where required by law

We do not sell personal data.

7. International transfers

Where suppliers process data outside the UK, we ensure appropriate safeguards (e.g., UK IDTA / SCCs) consistent with UK GDPR.

8. Data retention

Typical retention:

  • enquiries/quotes (not converted): up to 24 months
  • customer/project records: up to 6 years (tax/legal)
  • website logs/security records: typically up to 12 months
  • marketing preferences: until you opt out or consent is refreshed

9. Your rights

You may have rights to:

  • access, correct, delete data (in certain circumstances)
  • restrict or object to processing
  • data portability (where applicable)
  • withdraw consent (where we rely on consent)

To exercise rights, contact: info@kmcraftedinteriors.co.uk. We may request ID to protect your data.

You can also complain to the UK regulator: Information Commissioner’s Office (ICO).

10. Security

We use appropriate technical and organisational measures to protect personal data (access controls, device security, limiting access to those who need it).

11. Updates

We may update this notice. The newest version will always be published on our website.

Scroll to Top